Sometimes.  A problem can appear to be pretty routine.  But what if it isn't quite as described when you get there?  Spending extra time at a customers home doesn't help you or the customer.  Why risk it.  Spend just 40 seconds over video and learn so much.  Maybe you could even encourage the customer to clean up the area a bit before you show up 🙂

Facetime works great - assuming the customer has an Apple device.   It's so much easier to have an option that is universal and even faster.  Plus with Chilll Pros you get extra tools that make the experience even better.

Our tools is what makes the process unique.  In addition to the secure video, you can draw on the customer's screen remotely - just like pointing at something.  You can also automatically grab any text or info plate information.  Save screen shots and information for later reference.  You can also automatically source owners manuals and parts with just a picture.  Plus create lists of info for yourself.  Share all this information with your team as needed for later reference.

The platform is just $9 a month per user.  Send an unlimited number of video invites.  Collect and store information.   It doesn't take much time to more than make up for $9 a month in efficiencies in a month. 
Don't take our word for it, try it out for 30 days for free and you'll see what we're talking about.